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      • Customizing Web Widget
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    • How does WootBot work?
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    • WootBot responses are wrong
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  1. Reference

How does WootBot work?

PreviousCustomizing Web WidgetNextWootBot responses are wrong

Last updated 6 months ago

The way that Wootbot works is that it interacts with your customers before letting you know. It will use all the information that is already on your website to try and answer your customers accordingly. If WootBot thinks that it cannot answer, it will "escalate" the conversation and you will get notified about it.

Interaction Diagram